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Store Hours: Monday-Friday: 9am-5pm

Customer Service

  • 24 hour emergency service
  • Pick-up and delivery of most products
  • Evaluation of client for specialized products
  • Evaluation of client's home for wheelchair accessibility
  • Time and travel to secure proper documentation for patient
  • Time and labor involved with trial fittings and product sampling
  • Pressure mapping for proper seating system
  • Labor for warranty repair of defective products
  • Monitoring use of product
  • Billing of primary or secondary payer sources
  • Rework of denied claims
  • Follow-up with physicians (progress and compliance)
  • User compliance reports
  • Product and technology training for physicians and therapists
  • In-store health clinics (blood pressure, respiratory, glucose, etc.)
  • Cleaning of equipment
  • Loaner products while client's product is in for service
  • Respiratory health education to seniors in assisted living centers
  • Provide oxygen conserving devices for qualifying patients’ ease of use of portable oxygen
  • Providing equipment in special cases prior to being able to bill for them
  • Provides home infusion therapy
  • Provides clinical respiratory assessments
 
We deliver within a 60 mile radius of our store locations
We deliver within a
60 mile radius of our store locations!
 
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